Privacy Policy

Sunset Behavioral Health LLC
Website: https://sbhmind.com

PRIVACY NOTICE

This Privacy Notice describes how Sunset Behavioral Health LLC collects, uses, and protects information obtained through our website, telehealth services, and practice operations.

This policy applies solely to information collected through our website and clinical systems.

INFORMATION COLLECTION, USE, AND SHARING

What We Collect

We are the sole owners of the information collected through our website and clinical services. We only collect information that you voluntarily provide, including:

Website contact forms
Appointment scheduling
Phone conversations
Insurance verification and billing processes
Telehealth services and clinical documentation

Information collected may include:

Name
Date of birth
Contact information (phone, email, address)
Insurance information
Medical and mental health history
Appointment and communication records

HOW WE USE YOUR INFORMATION

We use your information to:

Respond to inquiries and schedule appointments
Provide psychiatric evaluations, treatment planning, and follow-up care
Communicate about appointments and care
Process insurance claims and billing (when applicable)
Maintain clinical records as required by law
Improve the quality of services

We do not sell or rent your personal information.

INFORMATION SHARING

We do not share your information outside of our organization except:

When required by law
When coordinating care with other providers (with your consent)
With secure technology providers necessary to operate our practice

THIRD-PARTY SERVICE PROVIDERS

We partner with trusted, HIPAA-compliant service providers, including:

HubSpot – Customer relationship management and communication
RingRx – Secure phone and communication services
Optimantra – Electronic health records, patient portal, and clinical documentation

These providers are bound by Business Associate Agreements (BAAs) and are only permitted to use information as necessary to support healthcare operations.

HIPAA COMPLIANCE

Sunset Behavioral Health LLC complies with the Health Insurance Portability and Accountability Act (HIPAA).

Your protected health information (PHI) is safeguarded under federal law and our internal privacy practices.

This policy works alongside our Notice of Privacy Practices, which provides additional details about your rights.

DATA SECURITY

We take extensive precautions to protect your information.

Administrative Safeguards

Staff training on HIPAA and privacy
Role-based access controls

Technical Safeguards

Encrypted data transmission (HTTPS)
Secure telehealth and EHR systems
Protected communication systems

Physical Safeguards

Secure systems and controlled access

Only authorized personnel may access your information.

EMAIL & COMMUNICATION

We may contact you via phone, email, or electronic messaging to:

Confirm appointments
Provide scheduling updates
Share practice or policy updates

You may opt out of non-essential communications at any time.

YOUR RIGHTS

You have the right to:

Access your information
Request corrections
Request restrictions on use
Request deletion (when legally permitted)
Opt out of non-essential communications

⚠️ Note: We are legally required to retain certain medical records and cannot delete them before required retention periods.

EXTERNAL LINKS

Our website may contain links to other websites. We are not responsible for their privacy practices.

SURVEYS & FEEDBACK

Participation in surveys or feedback forms is voluntary and used to improve services.

COMPLIANCE WITH LAW

We comply with:

HIPAA
Federal healthcare privacy regulations
Florida healthcare laws

PRIVACY COMPLAINTS

You may file a complaint with our office or with the U.S. Department of Health and Human Services.

Contact Us

Sunset Behavioral Health LLC
12632 East Tamiami Trail, Suite 1015
Naples, FL 34113

📞 239-790-8822
📧 info@sbhmind.com
🌐 https://sbhmind.com

File a Complaint with HHS

https://ocrportal.hhs.gov/ocr/portal/lobby.jsf

POLICY UPDATES

This policy may be updated periodically. Updates will be posted on our website.

Last Updated: March 29, 2026
Effective Date: March 29, 2026

Commitment to Your Privacy

At Sunset Behavioral Health LLC, your privacy is our priority. We are committed to protecting your information with the highest standards of security and confidentiality.