Terms of Service

Sunset Behavioral Health LLC
Website: https://sbhmind.com

Effective Date: March 29, 2026
Last Updated: March 29, 2026

1. About These Terms

Welcome to Sunset Behavioral Health LLC. These Terms of Service outline the rules for using our website and services.

By accessing or using https://sbhmind.com, you agree to these Terms. If you do not agree, please do not use our website or services.

We may update these Terms from time to time. Continued use of the website means you accept any updates.

2. Our Services

Sunset Behavioral Health provides telehealth psychiatric services across Florida, including:

Psychiatric evaluations
Medication management
Mental health consultations
Supportive psychotherapy
Ongoing telehealth care

Information on this website is for educational purposes only and does not constitute medical advice.

A provider–patient relationship is established only after:

Completing intake
Signing required consents
Attending an appointment

3. Website Use & Acceptable Behavior

You may use our website to:

Learn about services
Submit inquiries
Schedule appointments
Complete intake forms
Access educational resources

You agree not to:

Use the website for unlawful purposes
Attempt to access restricted systems or data
Upload harmful or malicious content
Copy or distribute content without permission
Misrepresent your identity

4. Online Conduct & Reviews

Users must communicate respectfully.

Prohibited behavior includes:

Harassment or threats toward staff
False or defamatory statements
Impersonation
Unauthorized access attempts

We reserve the right to restrict access or take legal action if needed.

We cannot respond publicly to reviews involving patient care due to privacy laws.

5. Communication Consent

Email

By providing your email, you consent to receive:

Appointment confirmations and reminders
Administrative communications
Practice updates

You may opt out of non-essential emails at any time.

Text Messaging

By providing your phone number, you consent to receive texts regarding:

Appointment reminders
Intake updates
Administrative notifications

Details:

Message frequency varies
Standard message/data rates may apply
Reply STOP to opt out
Reply HELP for assistance

⚠️ For urgent matters, call the office directly.

Communication Security

Email and text are not fully secure. Avoid sending sensitive health information unless directed to a secure system.

6. Privacy & Data Use

We collect information such as:

Name, contact details
Insurance information
Intake and clinical information
Website usage data

We use this information to:

Provide care
Schedule appointments
Communicate with you
Process billing
Improve services

We do not sell your data.

Additional protections are outlined in our Privacy Policy and HIPAA Notice of Privacy Practices.

7. Technology Platforms

We use secure, HIPAA-compliant systems including:

HubSpot – Communication and client relationship management
RingRx – Phone and messaging services
Optimantra – Medical records, scheduling, and patient portal

By using our services, you agree to the use of these platforms as part of care delivery.

8. Scheduling & Patient Responsibilities

You agree to:

Provide accurate information
Complete intake requirements
Attend scheduled appointments or provide notice
Keep login credentials secure

9. Cancellation Policy

We request at least 24 hours notice for cancellations.

Policies may include:

Late cancellation fees
No-show fees

Exceptions may be considered case-by-case.

10. Intellectual Property

All website content (text, graphics, logos) is owned by Sunset Behavioral Health LLC.

Content may be used for personal, non-commercial purposes only.
Reproduction without permission is prohibited.

11. Third-Party Links

Our website may link to third-party sites. We are not responsible for their content or privacy practices.

12. Disclaimers & Limitations

No Medical Advice

Website content is educational only and does not replace professional care.

Emergencies

If you are in crisis:

Call 911
Go to the nearest ER
Call or text 988

Our systems are not monitored 24/7.

Website Availability

We do not guarantee uninterrupted access and are not responsible for technical disruptions.

13. Florida Law

These Terms are governed by the laws of the State of Florida.

We comply with:

HIPAA
Federal healthcare regulations
Florida healthcare laws

14. Termination

We may suspend or terminate access for violations of these Terms.

Clients may discontinue services at any time.

15. Accessibility

We strive to make our website accessible to all users.
If you experience issues, please contact us.

16. Contact Information

Sunset Behavioral Health LLC
12632 East Tamiami Trail, Suite 1015
Naples, FL 34113

📞 239-790-8822
📧 info@sbhmind.com
🌐 https://sbhmind.com

Final Note

These Terms supplement, but do not replace:

HIPAA Notice of Privacy Practices
Informed consent documents
Telehealth consent forms
Other clinical agreements